Privacy Policy

ABCOM Pte Ltd ("ABCOM", "we", "us") is a specialty alloy processor and supplier headquartered at 1 Phillip Street, #10-1, Singapore 048692, with an office in Kocaeli, Turkey. We operate the website abcom.sg.

For any privacy question or request, contact us at bharat@abcom.sg.

Contact form submissions: the name, email address, phone number, company and message you voluntarily provide when contacting us. Submissions are forwarded to our sales team by email and used solely to respond to your enquiry.

Analytics data: we use Google Analytics 4 (Google Ireland Ltd / Google LLC) and Microsoft Clarity to understand how visitors use the site — pages viewed, approximate location, device and browser type, session recordings and interaction heatmaps. These tools use cookies and similar technologies; IP addresses are truncated/anonymised where the tool supports it.

Server logs: our hosting provider records standard technical logs (IP address, timestamps, requested URLs) for security and troubleshooting.

To respond to enquiries and provide quotations you request (performance of a contract or steps prior to entering into one).

To measure and improve the website's performance and content (legitimate interest; analytics cookies are set only after your consent where required).

To comply with legal and regulatory obligations applicable in Singapore and other jurisdictions we operate in.

We use Google Analytics 4 to collect aggregated usage statistics and Microsoft Clarity to analyse user interaction. You can opt out of Google Analytics via Google's Ads Settings (adssettings.google.com) or the Google Analytics Opt-out Browser Add-on. Clarity can be blocked with standard browser do-not-track settings or cookie blockers.

Clicking the WhatsApp button opens a chat with our sales team via WhatsApp (Meta Platforms). Information you send there is governed by WhatsApp's own privacy policy.

We do not sell your personal data. Data is shared only with the service providers named above (Google, Microsoft, our email and hosting providers) as necessary to operate the site, and with authorities where required by law.

As we operate internationally, your data may be transferred to and processed in countries other than your own, including Singapore and the United States. Where required, transfers rely on appropriate safeguards such as the EU Standard Contractual Clauses.

Enquiry data is retained only as long as needed to handle your request and any follow-up business, or as required by law. Analytics data is retained per the respective provider's configured retention period (currently 14 months for GA4).

We apply reasonable technical and organisational measures — including HTTPS encryption sitewide — to protect personal data against unauthorised access or disclosure.

Subject to applicable law (including Singapore's Personal Data Protection Act and, where applicable, the EU/UK GDPR), you may request access to, correction of, or deletion of your personal data, object to or restrict certain processing, and withdraw consent at any time.

To exercise any of these rights, email bharat@abcom.sg. If you are in the EU/EEA, you also have the right to lodge a complaint with your local data protection authority.

We may update this policy from time to time. The latest version is always published on this page with its revision date.